A work order system is used to:

A work order system is primarily used to communicate needed repairs to the maintenance department. This system plays a crucial role in ensuring that any issues related to the physical infrastructure of a property, such as plumbing, electrical problems, or HVAC malfunction, are promptly reported and addressed. By providing a formalized process for documenting and tracking requests for repairs, the work order system helps in maintaining the overall efficiency and guest satisfaction within the establishment. It ensures that maintenance staff are informed about specific problems that need fixing and can prioritize their tasks effectively, ultimately contributing to the smooth operation of the housekeeping and maintenance departments.

The other options, while they may involve aspects of property management, do not directly relate to the primary function of a work order system focused on repair communication. For instance, tracking guest complaints generally falls under the customer service or front office functions, while managing supplies pertains more to inventory control than to repair work orders. Scheduling staff shifts is also part of human resources and operations management, distinct from the repair-related functions of a work order system.