What does "turn-down service" involve in a hotel setting?

Turn-down service in a hotel setting specifically involves preparing guest rooms for sleep in the evening. This service is typically offered in upscale hotels and aims to enhance the guest experience. During turn-down service, staff will enter the guest room to perform tasks such as pulling back the bed sheets, adjusting pillows, and often dimming the lights to create a cozy atmosphere conducive to rest. Additional touches may include placing a small treat or a note on the pillow, ensuring that the room feels welcoming and comfortable.

The focus on preparing the room for sleep is key to this service, as it signifies a thoughtful and personalized approach to guest care, enhancing overall satisfaction during their stay.