What is included in turndown service for guests?

Turndown service for guests primarily focuses on preparing the room for the evening, creating a welcoming and relaxing environment. This typically involves tasks such as dimming the lights, closing the curtains, fluffing the pillows, and maybe even placing a chocolate or a note on the pillow. The essence of this service is to enhance the guest's experience by indicating that the day is winding down and it's time to relax.

While changing bed linens is an important housekeeping task, it is generally not part of the evening turndown service. Instead, bed linens are usually changed on a set schedule or upon request for cleanliness and hygiene reasons rather than as part of the turndown process. Similarly, while delivering additional toiletries and arranging room service requests contribute to guest satisfaction, they do not specifically align with the traditional concept of turndown service, which emphasizes preparing the ambiance for sleep. Therefore, the correct choice focuses on the specific function of turndown service as it relates to evening preparation of the guestroom.