What key document does the housekeeping department use to know guest preferences?

The guest history file is crucial for the housekeeping department as it contains detailed information about each guest's preferences, such as room type, special requests, and any previous issues they may have encountered during their stays. This document serves as a valuable tool to enhance the guest experience by allowing housekeeping staff to meet or anticipate guests' needs based on historical data.

For instance, if a guest consistently requests extra towels or prefers a specific type of pillow, the housekeeping team can prepare accordingly before the guest's arrival, ensuring personalized service that can lead to higher guest satisfaction. This proactive approach can significantly improve the overall hospitality experience.

In contrast, while a check-in voucher might contain basic reservation details, it does not typically provide insights into guest preferences. A room service order records what a guest has ordered but does not reflect their broader preferences for their stay. Similarly, a maintenance log relates to the upkeep of the property and doesn't capture individual guest preferences. Hence, the guest history file is the essential document that allows for tailored housekeeping services based on previous interactions.